Frequently asked questions
General questions about working with Safer Trees Melbourne. For questions about a specific service, head to that service page.
Working with Safer Trees
Do you provide free quotes?
Yes. Every quote is free and obligation-free. For many jobs we can quote from photos, and for larger or trickier work Andrew will come out and look at the site.
Are you fully insured?
Yes. Safer Trees Melbourne carries public liability insurance and we are happy to provide a certificate of currency for commercial clients and property managers.
What areas do you service?
We are based in Niddrie and work across the Moonee Valley, Melbourne's north west, Sunbury and the Macedon Ranges, plus wider Melbourne and Regional Victoria for larger jobs. See our service areas.
How quickly can you start?
Most jobs are booked within one to two weeks. Urgent and storm-damaged trees are prioritised, so call Andrew directly on 0405 788 646 if a tree is dangerous.
Do you handle emergency and storm-damaged trees?
Yes. If a tree or large limb has come down on a house, fence, car or driveway, call us and we will make it safe as quickly as we can.
Do you work for businesses and property managers?
Yes. We work with homeowners, property managers, strata, schools, builders, developers and commercial sites.
Do I need council approval to remove a tree?
It depends on your council, the tree and any planning overlays on your property. Our tree removal permit guide explains how it works and we can help with the paperwork.
Will you protect my property while you work?
Yes. We plan every job around what sits under the tree, use ropes and lowering gear to control each piece, and protect lawns, paths and garden beds where machinery needs to travel.
Do you clean up afterwards?
Always. Branches are chipped, timber is removed or left as you choose, and the work area is raked and blown clean before we leave.
How do I pay?
We invoice on completion and accept bank transfer. Commercial clients can request account terms.
Questions about a specific service?
Each service page answers the questions we get most about that type of work.
Still have a question?
Call Andrew or send us a message and we will get straight back to you.